Areas of Expertise:
- Change Management
- Quality Management
- Innovation in Higher Education
Implementing the Baldrige criteria: A case study of what employees informally learn from an award-winning strategy
- PhD, Capella University
- MS, University of Mary Hardin-Baylor
People, processes and philosophies: Designing a CBE program within a traditional university. Book chapter in Handbook of Research on Competency-Based Education in University Settings, 2017.
Faculty Supporting and Developing a CBE Program – Strategies Implemented at the University of Mary Hardin-Baylor. The Journal of Competency-Based Education, 2016.
What are institutions spending on assessment? Is it worth the cost? Co-author, Occasional Paper #18 for the National Institute for Learning Outcomes Assessment, 2013.
Selected Professional Experience:
- Senior administrator and faculty member at a private university
- Examiner, Malcolm Baldrige National Quality Award
- Accreditation liaison