Tammi Cooper, PhD is the dean for Northcentral University’s School of Business where she oversees strategic direction and overall operations. Cooper has served in a variety of leadership positions spanning operations and services, both on-ground and in virtual settings. Her experience includes strategic planning, online learning, competency-based education (CBE), and leading innovative change. As an advocate for continuous improvement, she serves as an examiner for the Baldrige Performance Excellence Program. Most recently, she co-authored Totally Virtual: Northcentral University’s School of Business Succeeded in Integrated Strategic Planning in an All-Distance Environment, published in Planning for Higher Education.