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Introducing Knowledge Management Systems

CAVO blog

Introducing Knowledge Management Systems

Josh Brown

Data management is an essential part of running any business.

Of course, it’s a pretty involved process, too. Whether we’re talking about internal files and documents to customer-facing information and content, your company has a lot of data to keep track of.

Yet another layer is added to the process for remotely-operating companies. With teams so spread out, and often operating in isolation, it becomes even more important to ensure your organization’s data remains accurate, accessible, and secure.

This is exactly why a knowledge management system is essential for your remote team.

What is a Knowledge Management System?

A knowledge management system is a comprehensive system on which a company’s organizational knowledge is collected, stored, organized, shared with your team, customers, and other stakeholders.

Backing up a bit, organizational knowledge refers to the information and data owned by your team—as well as any skills or abilities your employees have accumulated throughout their careers. 

This knowledge is an essential asset to your organization whose value cannot be overstated.

The knowledge held within a KMS can be validated and then leveraged to become a “knowledge asset” with the unifying goal of allowing an organization and its members to be more productive and efficient.

A KMS can include a number of different channels, such as:

  • A knowledge base or FAQ section of your website
  • Online forums
  • Training and webinar portals

A knowledge management system, or KMS, can be created for internal use by your team members, or it could be made to deliver important information about your products, services, and overall brand to your customers. (Or for both purposes simultaneously.)

The overall goal of using a KMS is to be the go-to spot for your team members and/or customers when in need of any and all information related to your brand.

In order to be this “go-to” source, your KMS must be developed strategically, with your intended audience in mind.