Re-Entry Coordinator
The Learner Success Department proactively services Learners by providing guidance and support from the point of
application through the completion of the Learner’s first course of study.
If the Learner leaves NCU before completing his/her program, the Re-entry Coordinator will actively provide
follow-up contact with each Learner to encourage re-entry and completion of his/her academic objectives.
SUMMARY
The person hired for this position is responsible for:
Assist the Director in defining services and processes for retention advocacy and Learner re-entry at NCU, including:
- Customer service procedures for Advocates working with exited Learners or Learners determined to be at-risk in
their present learning environment.
- Increasing re-entry of exited Learners and retention of at risk learners for NCU.
- Developing data to provide effective customer service by Advocates to the identified Learners.
- Implementing successful partnership relations to the Learner Retention process within NCU.
- Working with other department staff and Learner Services to establish and implement the Unofficial
Transcript rules and procedures and monitoring requirements.
Implementing services and process:
- Assisting in the training Retention staff members.
- Assisting the Director to ensure performance and service standards are met by Retention staff.
- Assisting in the development of technical process.
- Assisting department staff members with troubleshooting, complaints, and Learner communications.
- Maintaining customer service to an assigned group of Learners including obtaining transcripts,
coordination with Learner Services staff, communicating with Learners, and referring Learners to resources as needed.
- Follow assigned Learners during retention process, answer questions and concerns with the goal of
assisting Learners to successful completion of first course.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide support and direction to the University’s Retention program, promoting re-entry of exited
Learners and reducing attrition of existing Learners.
- Provide support and guidance to OLS staff in the development, analysis and implementation of customer
services delivered to exited and at risk Learners before attrition occurs.
- Implement business process maps, training documents and services, and effective reporting systems to
identify Learner needs and provide services to support the needs of the Learners served.
- Assist in resolution of technology issues arising from new processes.
- Trouble shoot any service issues arising during the provision of services Retention Learners.
SUPERVISORY RESPONSIBILITIES
Supervise and assist in training Retention staff members. Assist with periodic performance evaluations, provide job
specific training and train Retention team to work in concert with other NCU departments and services to increase retention
and decrease attrition of exited and at-risk Learners.
QUALIFICATIONS
To perform the duties of this position, an individual must be able to perform each essential duty satisfactorily.
The person in this position must be able to work with other departments in order to see multiple perspectives, synthesize
information and understand the mission of the University.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Combination of education and experience equivalent to three years of increasingly responsible duties involving
training teams in effective delivery of services to an identified customer base, supervising and troubleshooting daily
work activities of a customer service team, and training team members in process and reporting requirements.
This position requires an understanding of work process, training skills and the ability to implement new procedures,
while developing a team of competent customer service employees. Must have demonstrated experience in:
- Implementing procedures, work process and documentation.
- Working in collaborative environments to create viable and effective results with a team of
employees and across departments.
- Training others in customer service tasks in a technology-based environment.
- Reporting information related to development, training, customer service and data management procedures.
- Supervising employees in a customer service environment.
- Using a wide variety of computer hardware and software including flow charts, data base management,
web platforms, spreadsheets, word processing, collaboration, conferencing and specialty applications.
All skills, abilities and education will be considered for minimum qualifications.
COMMUNICATION SKILLS
- Ability to communicate effectively using speech, writing, email and all types of technology.
- Ability to effectively communicate work process, training plans, performance requirements and duties
and responsibilities of employees in a team environment.
MATHEMATICAL SKILLS
- Ability to work with spreadsheets and computers to produce reports.
- Ability to utilize screen capture software to create training modules and integrate information with Microsoft programs.
REASONING ABILITY
- Ability to exercise patience and perseverance in dealing with long term customer service in a technology-based environment.
- Ability to reason through troubleshooting process to provide viable solutions to customer service issues.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit, stand, kneel,
pull, push, walk and reach.
- The employee must be able to lift and/or move up to 20 pounds.
- Must be able to hear well enough to communicate with others.
- Specific vision abilities required by this job include ability to read computer screen and written material.
- Must be able to write, type, use computers and operate the phone system.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Learner Success Advocate
SUMMARY
The person hired for this position is responsible for:
- Communicating with new and first course Learners to provide support, resource information
and assistance during the first course learning process.
- Obtain transcripts and assist in facilitating the transcript process.
- Coordinate with Learner Services staff and Academic Advisors regarding degree plans, Letters of
Acceptance and other documents necessary for the course enrollment and successful first course completion of new Learners.
- Assisting new Learners with communication and resources to retain them as successful and active Learners at NCU.
- Constantly communicate and update Learners to keep them involved in the process.
- Assist Learners with questions, concerns, and issues that might cause them to be unsuccessful in completing courses.
- Work with other department staff to facilitate seamless entry of new Learners into the main course stream at NCU.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide customer service to Learners in the university’s Retention program, promoting re-entry of
exited Learners and reducing attrition of existing Learners.
- Implement customer services delivered to exited and at-risk Learners before attrition occurs.
- Assist in resolution of technology issues arising from new processes.
- Trouble shoot any service issues arising during the provision of services to Retention Learners.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform the duties of this position, an individual must be able to perform each essential duty satisfactorily.
The person in this position must be able to work with other departments in order to see multiple perspectives, synthesize
information and understand the mission of the University.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Combination of education and experience equivalent to two years of increasingly responsible duties involving effective
delivery of services to an identified customer base, troubleshooting daily work activities, and working with other team
members in process and reporting requirements. This position requires an understanding of work process, and the ability to
implement new procedures, while providing effective customer service to constituent Learners. Must have demonstrated experience in:
- Implementing procedures, work process and documentation.
- Working in collaborative environments to create viable and effective results in a team environment.
- Implementing customer service tasks in a technology-based environment.
- Reporting information related to customer service and data management procedures.
- Using a wide variety of computer hardware and software including flow charts, data base management, web platforms,
spreadsheets, word processing, collaboration, conferencing and specialty applications.
All skills, abilities and education will be considered for minimum qualifications.
COMMUNICATION SKILLS
- Ability to communicate effectively using speech, writing, email and all types of technology.
MATHEMATICAL SKILLS
- Ability to work with web-based data and computer software.
REASONING ABILITY
- Ability to exercise patience and perseverance in dealing with long term customer service in a
technology-based environment.
- Ability to reason through troubleshooting process to provide viable solutions to customer service issues.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit, stand,
kneel, pull, push, walk and reach.
- The employee must be able to lift and/or move up to 20 pounds.
- Must be able to hear well enough to communicate with others.
- Specific vision abilities required by this job include ability to read computer screen and written material.
- Must be able to write, type, use computers and operate the phone system.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the
essential functions of this job.
The noise level in the work environment is usually moderate.
Instructional Designer
SUMMARY
This position is responsible for providing support to Faculty Mentors who are developing or revising syllabi and to ensure the
syllabi meet NCU standards for quality. This position is also responsible for assisting the Lead Instructional Designer in maintaining
integrity and effectiveness of course design.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Formats syllabi to meet the NCU standards for quality.
- Provides support to Faculty Mentors who are developing or revising syllabi.
- Assists the Lead Instructional Designer in maintaining integrity and effectiveness of course design.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of Microsoft Office products.
- Knowledge in the use of screen capture software and integrating with Microsoft Word.
- Skill in training others in technology-based tasks.
- Ability to communicate online including e-mail, chat rooms, videoconferencing and other technology based on communication media.
- Ability to work with spreadsheets to produce reports on faculty/course evaluations.
EDUCATION AND EXPERIENCE
- Master’s degree in curriculum and instruction from a regionally accredited institution and at least two years of
instructional design experience in business, education or non-profit organizations.
- Experience with the online delivery of education that includes familiarity with graphic design elements for online instruction.
- Experience in higher education preferred.
- All skills, abilities and education will be considered for minimum qualifications.
Faculty/Mentors
Northcentral University is seeking Adjunct/Part-time Faculty/Mentors for all three Schools. Northcentral University, an HLC-NCA accredited
university is looking for high quality professionals with doctoral degrees from regionally accredited universities to serve in the faculty/mentor
roster of the Schools of Business and Information Technology, Education and Psychology. As a component of the Academic Strategic Direction, the
university seeks faculty/mentors in three categories – Teaching Faculty/Mentors, Research Faculty/Mentors and Dissertation Faculty/Mentors.
Teaching Faculty/Mentors – Doctoral prepared faculty/mentor professionals from regionally accredited institutions with scholarly and professional
practice competencies in the content areas of the three schools. Expertise in infusing and integrating praxis and scholarship knowledge regarding
unique components of the fields of business, psychology or education is required. Ability to work effectively under specified guidelines in an online
environment with learners from around the globe is essential.
Research Faculty/Mentors - Doctoral Prepared faculty/mentor professionals from regionally accredited institutions with significant experience
in teaching and guiding learners understanding of quantitative, qualitative and mixed methodologies using comparative historical, empirical,
ethnographic, case method, phenomenological, hermeneutic, heuristic research methods. Strong ability to transfer knowledge in quantitative statistical
tools; qualitative assessment tools, teaching learners from all three schools simultaneously are critical for this university role.
Expertise in infusing and integrating praxis and scholarship knowledge regarding unique components of the fields of business, psychology or education is
required. Ability to work effectively under specified guidelines in an online environment with learners from around the globe is essential. Persons
choosing to be considered for this role should have a scholarly publishing record in peer-reviewed journals or scholarly books from peer-reviewed referred
trade journals.
Dissertation Faculty/Mentors - Doctoral Prepared faculty/mentor professionals from regionally accredited institutions with significant experience in
teaching and guiding learners understanding of quantitative, qualitative and mixed methodologies using comparative historical, empirical, ethnographic,
case method, phenomenological, hermeneutic, heuristic research methods. Significant experience in directing the doctoral dissertation research of learners
from the disciplines of Business, Education and Psychology is essential for this faculty/mentor role. Faculty/mentor candidates may focus on either
quantitative or qualitative dissertations in their experience; however, heavier weight shall be given to those candidates with expertise in quantitative,
qualitative and mixed-method dissertations. Strong ability to transfer knowledge in quantitative statistical tools; qualitative assessment tools, teaching
learners from all three schools simultaneously are critical for this university role. Expertise in infusing and integrating praxis and scholarship knowledge
regarding unique components of the fields of business, psychology or education is required. Ability to work effectively under specified guidelines in an
online environment with learners from around the globe is essential. Persons choosing to be considered for this role should have a scholarly publishing
record in peer-reviewed journals or scholarly books from peer-reviewed referred trade journals and should have previously served as Chairperson of
Learner/Student Dissertations or at least have served on three committees of doctoral learners.
Please send your Curriculum Vitae, a statement of your teaching, research or dissertation development philosophy and a letter of
interest to hr@ncu.edu.
Questions regarding the uniqueness of the positions can be discussed with Lloyd C. Williams, D. Min., Ph. D., Provost and Professor of Business and
Psychology of Northcentral University at lwilliams@ncu.edu.
Application Developer
Northcentral University is looking for an Application Developer to assist in design, development and maintenance
of web-based application software and provide system and database support.
EDUCATION and/or EXPERIENCE
Bachelors degree from a four-year college or university; or Associates degree and two years experience and/or
training in a computer related business. Expertise in computer application programming and web-based programming
in JavaScript and ASP / VBScript. DOT NET experience a plus. Microsoft SQL Server database experience a plus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist in designing, coding, testing, debugging, configuring, documenting, and maintaining web-based application
software.
- Apply knowledge of JavaScript and Active Server Pages / VBScript in the application development process.
- Apply generally accepted programming standards and techniques to assure efficient program logic and data manipulation.
- Participate in database maintenance and reviews of design changes to assure effective utilization of resources.
- Apply knowledge of MS SQL Server 2005 in the functions of schema creation, data design, normalization, architecture,
and maintenance.
- Apply knowledge of database connection technologies such as Active Data Objects (ADO).
- Participate in the deployment of new technology.
- Demonstrate excellent customer service skills and maintain a positive, professional image.
Review of applications will begin immediately and will continue until positions are filled.
Send resume to hr@ncu.edu.
Enrollment Advisor
Northcentral University offers bachelor and graduate degrees entirely in a distance-learning format, through
its schools of Business, Education and Psychology.
Northcentral University is seeking experienced and motivated Admission Advisor's for our Tempe,
Arizona based enrollment office.
Candidates must have the ability to learn and implement specific enrollment and recruitment skills.
These skills are designed to motivate and empower potential applicants so they understand how Northcentral
University can help them achieve their educational goals.
Enthusiasm and a positive attitude mandatory. Excellent telephone communication, computer,
multi-tasking and time management skills a must.
Ideal candidates must enjoy communicating with potential students via telephone and email,
as well as conveying to them that NCU is the better way to earn your degree".
REQUIREMENTS
- Associate Degree or two years of college required.
- Bachelor Degree Preferred.
- At least 1-2 years professional experience in the following areas required:
- For-profit educational sales.
- Direct to consumer sales.
- Educational or Academic Counseling.
Review of applications will begin immediately and will continue until positions are filled.
Send resume to hr@ncu.edu.